We understand you may have questions about our practice and our physicians. Below is a list of frequently asked questions (FAQs) and ‘should-ask’ questions (SAQs). We hope this section will assist you in answering any questions you may have, and feel free to contact us directly if we can be of further service.
General Questions & Answers
What are your hours of operation?
Which hospitals are your physicians affiliated with?
What insurances do you accept?
Do you accept Medicaid or Healthwave patients?
How do I make or cancel an appointment?
What should I bring to each appointment?
Why do I have to come early to complete paperwork? Can the New Patient paperwork be mailed to me in advance?
What should I do if I am running late to an appointment?
Do any of your doctors specialize in menopause? Or see gynecology-patients only?
Do you offer the Gardasil HPV vaccination?
Do you offer Robotic Surgery?
Questions & Answers about My Care
What should I do if I need to obtain a prescription refill?
Is a provider available by phone after-hours, if I am experiencing an emergency?
Should I page the physician on call outside of normal business hours, if I have a vaginal or other infection?
If I am pregnant, should I contact the hospital to pre-register my upcoming delivery?
Yes, it is recommended that you contact the hospital in advance (about 32 weeks into your pregnancy). Please contact Shawnee Mission Medical Center at (913) 676-2300 or visit their website for more information. This is also where you can find information on any available classes that you may find beneficial during your pregnancy.
Where can I go to sign up for prenatal education classes?
As an expecting mother, you have access to prenatal classes at Shawnee Mission Medical Center, call (913) 676-2300 or visit their website for more information. If you are interested in learning about private classes, contact Vanessa Flood at (913) 485-0298 or visit birthingbeyond.com for more information.
Questions & Answers about My Bill
Why am I not billed immediately after receiving a service?
I am pregnant and understand that most services will be covered under one “global fee”. What services are not covered under this global?
Why did I receive a bill from an outside entity (e.g., lab, hospital, etc.), in addition to my bill from Women’s Health Associates?
You always have the right to appeal decisions made by your insurance company. You must contact your insurance company to find out how to go about submitting an appeal.
SAQs (‘Should-Ask’ Questions)
Whether you’re pregnant or not, finding the right OB/GYN is important and can be overwhelming. Below is a list of questions that can help you determine the difference between practices and hopefully help you in finding Dr. Right!
Click here to download a PDF of these questions
Should Ask Questions (SAQ) and Answers for Pregnant Patients
How many doctors are in the practice? Will I see them all?
Who will deliver my baby?
At WHA, our doctors make every attempt to deliver their own patients. If the patient goes into labor on a day that the doctor works, the physician will deliver the patient. If a patient schedules an induction or c-section, the physician will deliver the patient.If a patient delivers in the evening, on a weekend where that doctor is not on call, or when their doctor is on vacation, one of their partner physicians who are on call will deliver the patient. We do not share call with other practices or physicians outside WHA, so you can rest assured that one of our providers will be there for you.
How many babies has the practice delivered and how long have they been in practice?
Are the physicians Board Certified in Obstetrics?
What is the experience of the nursing staff?
What are the nurse phone call return policies for questions and emergencies?
What is the accessibility to providers and how long will I have to wait to make an appointment?
Do you have an ultrasound/sonogram in the office?
What should I expect at my first appointment?
Do you offer payment plans?
At what hospitals do you deliver?